Our customers in Local Government responded quickly to the Global Coronavirus crisis, launching new services at speed that met the immediate needs of communities. Councils suddenly found themselves having to coordinate delivery of business grants, spinning up services around medicine and food delivery, working with community volunteer groups, processing Personal Protective Equipment (PPE) donations and a lot more. Not only did they face the challenge of launching new services, they had a long list of other challenges to overcome, including; moving their workforce to remote working, shifting existing services online, increasing the frequency of communications to the public and ensuring that all citizens could access key services. We wanted to remind you that the Jadu Library is there to help. We’ve received feedback from some of our customers who have said that being able to utilise the Jadu Library has been particularly useful during the busy and unprecedented year. We’ve listed some of our top viewed and downloaded assets from 2020.

Jadu became the leading Content Management System (CMS) provider to Queensland, Local Government In March 2018. The newly formed partnership with The Local Government of Queensland (LGAQ) involved migrating all of its member councils websites’ to the Jadu Platform. More and more websites are being added to the migration plan as the project evolves.

Councils have had to react quickly during the pandemic, launching new services at speed and moving team members into different service areas to support with the increase in demand. This includes service areas such as supporting the vulnerable, applying for Business Grants, delivering and applying for food parcels.

Accessibility regulations still stand for the Public Sector in the UK, taking effect this September. While it’s really important to meet these guidelines, it’s important to remember why these guidelines are in place. Your users.

David Spilsbury, Applications and Web Team Manager, Cherwell and South Northamptonshire Councils, outlines how a digital transformation that began with waste services now offers citizens self-service to over fifty council services.

While it’s a topic that we don’t particularly like to talk about, it’s important for Local Authorities to be prepared in order to communicate effectively to their communities. 

The Local Government Association of Queensland (LGAQ) is well underway in their migration project with Jadu. They are in the process of moving the majority their member councils (circa 40) to the Jadu Continuum platform using Jadu Galaxies and eForms.