During the COVID-19 pandemic, councils have had to react quickly and efficiently to launch new services, move staff members to new departments to support increased demand and work remotely. But as the pandemic began to plateau, we observed a reset beginning to happen in local government, as councils finally had a chance to step back and assess the current situation, and how their new operations were fairing up.

During the COVID-19 pandemic, councils have had to react quickly and efficiently to launch new services, move staff members to new departments to support increased demand and work remotely. New services they needed to launch early on included; supplying Business Grant forms, supporting vulnerable residents, delivering food parcels and waste management services.

A new COVID-19 Special Announcement Widget has been added to the COVID-19 Community Toolbox.

Birmingham City Council has shared its ‘Donate Personal Protection Equipment (PPE)’ form on a new COVID-19 Community Toolbox. The form can be reused by councils to accept donations of equipment for use by front-line NHS staff, care workers and volunteers.

We’re a small team at Jadu - mainly designers and developers, project managers and testers - so when our CEO Suraj Kika laid out three core principles that will guide the company through the next few months, it provided important focus. We’re good at making tools and supporting our customers to make best use of those tools.