Councils have had to react quickly during the pandemic, launching new services at speed and moving team members into different service areas to support with the increase in demand. This includes service areas such as supporting the vulnerable, applying for Business Grants, delivering and applying for food parcels.

We’ve been working on a new integration that is now available for you to use if you’re a Jadu CXM customer and GOV.UK Notify user. You can find instructions on how to start using this integration in the CXM User Manual.

Birmingham City Council has shared its ‘Donate Personal Protection Equipment (PPE)’ form on a new COVID-19 Community Toolbox. The form can be reused by councils to accept donations of equipment for use by front-line NHS staff, care workers and volunteers.

The chancellor is today expected to announce £2.5bn in funding (£500m each year for the next five years) to fix up to 50 million potholes across Britain.

David Spilsbury, Applications and Web Team Manager, Cherwell and South Northamptonshire Councils, outlines how a digital transformation that began with waste services now offers citizens self-service to over fifty council services.

Residents walking into Norwich City Council’s offices used to have to give their information to a customer service adviser, take a number and wait their turn to speak to someone from the service they required. Not having a designated time could mean long waiting times and frustrated visitors. It was the same process used by many councils up and down the country. 

While it’s a topic that we don’t particularly like to talk about, it’s important for Local Authorities to be prepared in order to communicate effectively to their communities.