The chancellor is today expected to announce £2.5bn in funding (£500m each year for the next five years) to fix up to 50 million potholes across Britain.

David Spilsbury, Applications and Web Team Manager, Cherwell and South Northamptonshire Councils, outlines how a digital transformation that began with waste services now offers citizens self-service to over fifty council services.

Residents walking into Norwich City Council’s offices used to have to give their information to a customer service adviser, take a number and wait their turn to speak to someone from the service they required. Not having a designated time could mean long waiting times and frustrated visitors. It was the same process used by many councils up and down the country. 

While it’s a topic that we don’t particularly like to talk about, it’s important for Local Authorities to be prepared in order to communicate effectively to their communities. 

Stoke City Council partnered with JADU Spacecraft to replace its ‘failing’ website and within a year, the reimagined and redesigned stoke.gov.uk was awarded ‘most improved’ site of its kind by independent auditor Sitemorse (jumping from one to three stars out of four in Socitm ratings).

The Local Government Association of Queensland (LGAQ) is well underway in their migration project with Jadu. They are in the process of moving the majority their member councils (circa 40) to the Jadu Continuum platform using Jadu Galaxies and eForms.

Clare Cryer, Web Officer at Harrogate Borough Council, shares her expertise.