--- title: Jadu focuses on three core principles to support customers and community description: We’re a small team at Jadu - mainly designers and developers, project managers and testers - so when our CEO Suraj Kika laid out three core principles that will guide the company through the next few months, it provided important focus. image: https://blog.jadu.net/hubfs/Blog%20header%20(1)-1.png --- - [Skip to content](https://blog.jadu.net/blog/jadu-focuses-on-three-core-principles-to-support-customers-and-community#main-content) [![JADU main site home page](https://blog.jadu.net/hubfs/raw_assets/public/JADU_August2022/images/logo.svg "JADU main site home page")](https://www.jadu.net/) - [Support](https://www.jadu.net/support) - [Jadu Library](https://www.jadu.net/library) - [Contact](https://www.jadu.net/contact) - Search Open Search Close Navigation Close navigation - Products - [Jadu Digital Platform](https://www.jadu.net/products) - [Jadu Connect](https://www.jadu.net/connect) - [Jadu Central](https://www.jadu.net/central) - [Ways to buy](https://www.jadu.net/buy) - Services - [Services Overview](https://www.jadu.net/services) - [Accessibility](https://www.jadu.net/accessibility) - [Development](https://www.jadu.net/development) - [Eye Tracking](https://www.jadu.net/eye-tracking) - [Hosting](https://www.jadu.net/hosting) - [Professional Services](https://www.jadu.net/professional-services) - [Support](https://www.jadu.net/support) - [Testing](https://www.jadu.net/testing) - [Themes](https://www.jadu.net/core-themes) - [Training](https://www.jadu.net/training) - [User Experience](https://www.jadu.net/ux) - [Web Design](https://www.jadu.net/webdesign) - Customers - [Customer Case Studies](https://www.jadu.net/case-studies) - [Local Government](https://www.jadu.net/local-gov) - [Higher Education](https://www.jadu.net/highered) - [Tourism](https://www.jadu.net/tourism) - [Partners](https://www.jadu.net/partners) - About - [About Us](https://www.jadu.net/jadu-1) - [Careers](https://www.jadu.net/careers) - [Corporate Social Responsibility](https://www.jadu.net/csr) - [Events](https://www.jadu.net/events) - [Jadu Academies](https://www.jadu.net/academy) - [Latest News](https://www.jadu.net/news) - [Our Story](https://www.jadu.net/our-story) - [People and Culture](https://www.jadu.net/culture) - [The Jadu Blog](https://blog.jadu.net/blog) Close navigation - Products - [Jadu Digital Platform](https://www.jadu.net/products) - [Jadu Connect](https://www.jadu.net/connect) - [Jadu Central](https://www.jadu.net/central) - [Ways to buy](https://www.jadu.net/buy) - Services - [Services Overview](https://www.jadu.net/services) - [Accessibility](https://www.jadu.net/accessibility) - [Development](https://www.jadu.net/development) - [Eye Tracking](https://www.jadu.net/eye-tracking) - [Hosting](https://www.jadu.net/hosting) - [Professional Services](https://www.jadu.net/professional-services) - [Support](https://www.jadu.net/support) - [Testing](https://www.jadu.net/testing) - [Themes](https://www.jadu.net/core-themes) - [Training](https://www.jadu.net/training) - [User Experience](https://www.jadu.net/ux) - [Web Design](https://www.jadu.net/webdesign) - Customers - [Customer Case Studies](https://www.jadu.net/case-studies) - [Local Government](https://www.jadu.net/local-gov) - [Higher Education](https://www.jadu.net/highered) - [Tourism](https://www.jadu.net/tourism) - [Partners](https://www.jadu.net/partners) - About - [About Us](https://www.jadu.net/jadu-1) - [Careers](https://www.jadu.net/careers) - [Corporate Social Responsibility](https://www.jadu.net/csr) - [Events](https://www.jadu.net/events) - [Jadu Academies](https://www.jadu.net/academy) - [Latest News](https://www.jadu.net/news) - [Our Story](https://www.jadu.net/our-story) - [People and Culture](https://www.jadu.net/culture) - [The Jadu Blog](https://blog.jadu.net/blog) - [Support](https://www.jadu.net/support) - [Jadu Library](https://www.jadu.net/library) - [Contact](https://www.jadu.net/contact) Search this site Search ![](https://blog.jadu.net/hubfs/Blog%20header%20(1)-1.png) # Jadu focuses on three core principles to support customers and community Published by [Jadu Marketing](https://blog.jadu.net/blog/author/jadu-marketing) on April 1, 2020 10:49:16 AM BST **We’re a small team at Jadu - mainly designers and developers, project managers and testers - so when our CEO, Suraj Kika, laid out three core principles that will guide the company through the next few months, it provided important focus. We’re good at making tools and supporting our customers to make best use of those tools.** [In an](https://docs.google.com/document/d/1VvEXY8T6g6l7Rxj4MSt9VwVQXFMBNlX6StMKDoDTutY/edit?usp=sharing)[open letter](https://www.linkedin.com/feed/update/urn:li:activity:6650740378062376960/), Suraj outlined three core principles to help us double down on our support for customers and community of users:  - All Jadu creative, delivery, and support teams will focus on uninterrupted business as usual.  - The Jadu Customer Success team will focus on developing common forms and case types for helping the community by looking, listening and acting swiftly.  - Product roadmaps will be temporarily in hiatus so we can support these efforts.         **READ:** [Jadu Coronavirus Social Response Plan](https://docs.google.com/document/d/1VvEXY8T6g6l7Rxj4MSt9VwVQXFMBNlX6StMKDoDTutY/edit?usp=sharing)[in full](https://docs.google.com/document/d/1VvEXY8T6g6l7Rxj4MSt9VwVQXFMBNlX6StMKDoDTutY/edit?usp=sharing)   **Supporting customers, building community.** We strongly encourage local government and higher education organisations to share their COVID-19 digital assets in the [Jadu Library](https://www.jadu.net/library/). Sharing and collaborating will help reduce duplication of effort as new services come through to deal with the pandemic. [Sopra Steria](https://www.linkedin.com/company/soprasteria/) and [Broxbourne Council](https://www.broxbourne.gov.uk/) have kindly already shared their first COVID-19 services on the library (‘[Community Assistance](https://jadu.net/library/directory_record/132/covid-19_community_assistance_for)’ and ‘[Business Grants Fund](https://www.jadu.net/library/directory_record/133/COVID19_-_Business_grants_fund)’ forms). We will be helping and encouraging others to do the same. Our partners [Methods](https://www.linkedin.com/company/methods/) are building generic forms that can be used by any Local Authority - regardless of platform. They have asked us to stand up a fully featured Jadu platform, a ‘Community Portal’ and we will. Again, these will be made available in the library.  To help build that Community Portal - our partners [Aligned Assets](https://www.linkedin.com/company/aligned-assets-limited/) are making their platform available for geo location data.  Our US Team are working on HigherEd Forms and our Australia Team are working closely with [LGAQ](https://www.lgaq.asn.au/) to put their forms and widgets on the library for Australian #LocalGov. Coming very soon. The Jadu Creative team (formerly Spacecraft) are making reusable, accessible website themes, which will also be uploaded and shared. This is a longer term project that will run alongside the paid work they have to deliver (essential for obvious reasons).   **Stay safe, ** **Team Jadu.**   Tags: [Technology & A.I. category](https://blog.jadu.net/blog/tag/technology-a-i), [COVID-19 category](https://blog.jadu.net/blog/tag/covid-19) [Back to Blog](https://blog.jadu.net/blog) Share: [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.jadu.net/blog/jadu-focuses-on-three-core-principles-to-support-customers-and-community) [Share on Twitter](https://twitter.com/intent/tweet?url=https://blog.jadu.net/blog/jadu-focuses-on-three-core-principles-to-support-customers-and-community) [Share on Facebook](http://www.facebook.com/sharer.php?u=https://blog.jadu.net/blog/jadu-focuses-on-three-core-principles-to-support-customers-and-community) ## Leave a comment ## Related Articles ## [Birmingham City Council shares ‘Donate Personal Protection Equipment (PPE)’ form on new COVID-19 Community Toolbox](https://blog.jadu.net/blog/birmingham-city-council-shares-donate-personal-protection-equipment-ppe-form-on-new-covid-19-community-toolbox) Birmingham City Council has shared its ‘Donate Personal Protection Equipment (PPE)’ form on a new... ## [Jadu Library assets used the most during 2020](https://blog.jadu.net/blog/jadu-library-assets-used-most-during-the-pandemic) Our customers in Local Government responded quickly to the Global Coronavirus crisis, launching new... ## [Legacy System Integration: How Wigan Council integrated their low-code digital platform with legacy asset management, saving over £100k a year (and is up for an award)](https://blog.jadu.net/blog/mayrise-integration-how-wigan-council-integrated-their-low-code-digital-platform-with-asset-management) Wigan Council is always looking for ways to improve the experience for its citizens as part of the... 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