We’re excited to let our CXM customers know about this new feature coming soon! The power of CXM is that many business units within a company can use it for different purposes. This new feature will enable you to restrict which case types licensed users can edit. This allows different teams to build their own processes confidently, knowing others won’t be able to access and accidentally edit them. Below covers what you can expect from the new feature when it arrives!

We’ve been working on a new integration that is now available for you to use if you’re a Jadu CXM customer and GOV.UK Notify user. You can find instructions on how to start using this integration in the CXM User Manual.

Personal notes and alerts will provide staff with additional information about a customer, when providing a service or talking to them on the phone.