We’re excited to share a brand new feature with you! The Bulk Data Retention feature enables you to redact sensitive data for multiple cases in bulk in Jadu CXM, using an API request. This helps you to keep on top of your data, removing it easily when it’s no longer required and helping you with GDPR compliance.

We’re excited to let our CXM customers know about this new feature coming soon! The power of CXM is that many business units within a company can use it for different purposes. This new feature will enable you to restrict which case types licensed users can edit. This allows different teams to build their own processes confidently, knowing others won’t be able to access and accidentally edit them. Below covers what you can expect from the new feature when it arrives!

We’ve been working on a new integration that is now available for you to use if you’re a Jadu CXM customer and GOV.UK Notify user. You can find instructions on how to start using this integration in the CXM User Manual.

We’re enhancing webhooks capabilities within Jadu CXM. Using webhooks along with the service API means that you have the tools to build light touch real-time, two-way integration between CXM and your other third party tools, without the need to wait for Jadu to build a 'core' integration. 

As part of CXM release #94, we’re releasing some changes, providing you with more options for sending emails, so you can decide how your emails are sent from CXM.

Personal notes and alerts will provide staff with additional information about a customer, when providing a service or talking to them on the phone.