Jadu launches Agent-Ex: Search, putting AI to work for digital self-service

Jadu has launched Agent-Ex: Search, an AI-powered search agent designed to transform how users discover and act on information on public sector, education, and enterprise websites. This marks Jadu’s first step into agentic AI, a shift from passive search tools to intelligent, accessible, multilingual agents that deliver instant, context-aware answers via text or speech.

Agent-Ex: Search is not a chatbot. It’s a fundamental new approach to digital self-service, giving users what they came for: fast, accurate answers, not long lists of links or convoluted chat trees.

Customers including Lichfield District Council are already adopting the new AI Agent to help deliver its digital services.

Watch the video below to learn Agent-Ex: Search works. 

Designed for the voice controlled, multilingual web

The modern user expects more. They expect answers in their native language, on their device, without friction. Traditional web search tools and even “AI chatbots” often create more confusion than clarity, especially in complex environments like local government, higher education or retail.

Agent-Ex: Search was built to meet this challenge. It supports over 70 languages and provides accessible, speech-enabled responses that are WCAG 2.2 AA compliant. Rather than relying on external scraping or black-box AI models, it is trained using a site’s structured content, ensuring brand-safe, privacy-conscious responses that reflect the organisation’s voice.

Why Agent-Ex: Search matters

Organisations today face mounting pressure to reduce service costs while improving the online experience. Around 60% of public sector support enquiries are caused by users not finding information online, and traditional keyword-based search engines and underpowered chatbot solutions failing to meet the demand.

Agent-Ex: Search enhances the standard search box - users type or speak their question, and the AI responds with a concise, clear answer based on the organisation’s published content. It can even prioritise next steps, such as signposting tasks or linking directly to relevant services. There’s no need to train it like a chatbot, and no complicated setup.

CMS integration, real-time accuracy.

Unlike tools that scrape content from the web, Agent-Ex: Search integrates directly with content management systems, including Jadu Central, WordPress, Drupal, and all others. This ensures real-time content updates and seamless authoring control, which is critical for organisations governed by strict privacy, compliance, and accessibility mandates.

Setup is fast - existing Jadu customers can deploy the agent in as little as two weeks. For all other platforms, the service is delivered using n8n (workflow orchestration), web crawling, OpenAI LLMs, and optional voice integration. It’s a managed service, designed to reduce technical complexity while delivering immediate impact.

Compliance, security, control

Agent-Ex: Search is engineered to meet the most rigorous public sector requirements and its AI responses are privacy-conscious by default. Responses are attributed to their original source content, and no personally identifiable information is retained or processed without explicit consent from the user.

Accessibility is also baked in, meaning whether the user types or speaks, the AI responds in clear, accessible language, supports screen readers, and ensures inclusive service access for all.

A smarter path to digital self-service

Agent-Ex: Search gives public bodies and large organisations a faster, safer and more cost-effective route to AI adoption. It reduces the need for call centre support, improves user satisfaction, and strengthens trust by delivering answers people can rely on.

Available now as a cloud-based subscription, Agent-Ex: Search offers flexible pricing aligned to your organisation size, with early adopter discounts available.

To explore how Agent-Ex: Search can modernise your digital services, contact sales@jadu.net or visit  jadu.net/agent-ex. 

Curious now? Book a demo directly with our team or attend our webinar on the 10th of July to explore how Agent-Ex: Search can transform how your users interact with you.