Reorganisation that works: The digital priorities that will shape England’s new authorities

The benefits commonly associated with Local Government Reorganisation (LGR) in England are well...

Local Government Reorganisation: The hidden democratic risks

While the Ministry of Housing, Communities and Local Government (MHCLG) and the Local Government...

The power of AI Agents in customer service: reimagining public, academic, and commercial engagement through automation and intelligence

In an era where expectations for instant, accurate, and personalised responses are at an all-time...

The UK’s pothole crisis: can £1.6 billion and smarter technology fix our roads?

Potholes have long been a bane for UK motorists, but the situation has worsened significantly. One...

From sticky notes to seamless digital services: Medway Council’s journey with Jadu Connect

At Medway Council’s Connect Day (May 2025), the digital team showcased a transformative journey in...

Jadu launches Agent-Ex: Search, putting AI to work for digital self-service

Jadu has launched Agent-Ex: Search, an AI-powered search agent designed to transform how users...

Reimagining Local Government: Introducing Medway 2.0

What if we could redesign local government from scratch, with no legacy systems, outdated...

Medway Council: Transforming nuisance vehicle reporting, a resident-centred approach

Many councils’ residents still struggle with complex web forms and difficult-to-follow processes...

How Runnymede Borough Council is transforming service delivery with Jadu and Microsoft Teams Integration

Runnymede Borough Council has taken a major step forward in establishing its ‘Digital Layer’ by...