We’re excited to share some exciting updates as part of the Jadu CMS 20.0.0 release (coming soon).

Jadu became the leading Content Management System (CMS) provider to Queensland, Local Government In March 2018. The newly formed partnership with The Local Government of Queensland (LGAQ) involved migrating all of its member councils websites’ to the Jadu Platform. More and more websites are being added to the migration plan as the project evolves.

During the COVID-19 pandemic, councils have had to react quickly and efficiently to launch new services, move staff members to new departments to support increased demand and work remotely. New services they needed to launch early on included; supplying Business Grant forms, supporting vulnerable residents, delivering food parcels and waste management services.

We’re excited to let our CXM customers know about this new feature coming soon! The power of CXM is that many business units within a company can use it for different purposes. This new feature will enable you to restrict which case types licensed users can edit. This allows different teams to build their own processes confidently, knowing others won’t be able to access and accidentally edit them. Below covers what you can expect from the new feature when it arrives!

Councils have had to react quickly during the pandemic, launching new services at speed and moving team members into different service areas to support with the increase in demand. This includes service areas such as supporting the vulnerable, applying for Business Grants, delivering and applying for food parcels.

Accessibility regulations still stand for the Public Sector in the UK, taking effect this September. While it’s really important to meet these guidelines, it’s important to remember why these guidelines are in place. Your users.

We’ve been working on a new integration that is now available for you to use if you’re a Jadu CXM customer and GOV.UK Notify user. You can find instructions on how to start using this integration in the CXM User Manual.