Councils have had to react quickly during the pandemic, launching new services at speed and moving team members into different service areas to support with the increase in demand. This includes service areas such as supporting the vulnerable, applying for Business Grants, delivering and applying for food parcels.

Accessibility regulations still stand for the Public Sector in the UK, taking effect this September. While it’s really important to meet these guidelines, it’s important to remember why these guidelines are in place. Your users.