The power of AI Agents in customer service: reimagining public, academic, and commercial engagement through automation and intelligence
In an era where expectations for instant, accurate, and personalised responses are at an all-time...
The UK’s pothole crisis: can £1.6 billion and smarter technology fix our roads?
Potholes have long been a bane for UK motorists, but the situation has worsened significantly. One...
From sticky notes to seamless digital services: Medway Council’s journey with Jadu Connect
At Medway Council’s Connect Day (May 2025), the digital team showcased a transformative journey in...
Celebrating Pride month 2025: why it matters
Each June, cities around the world burst into colour as rainbow flags fly high, parades take to the...
Reimagining Local Government: Introducing Medway 2.0
What if we could redesign local government from scratch, with no legacy systems, outdated...
Medway Council: Transforming nuisance vehicle reporting, a resident-centred approach
Many councils’ residents still struggle with complex web forms and difficult-to-follow processes...
Stress Awareness Month 2025: Why balance matters (even when work is tough)
April is Stress Awareness Month, a timely reminder that even during the busiest, most high-pressure...
