2022 was a big year for us at Jadu.
At the summer UK Jadu Academy event, we introduced our reimagined product portfolio. Functionality our customers know and love are now packaged into an updated Jadu Digital Platform suite.
Jadu Central
Jadu CMS, XFP and Content Portal is now Jadu Central: an enterprise-grade platform, mixing a tried and tested toolkit for web content management with a fully functional, integration-ready, web form management service.
Ready to become the cornerstone of your digital transaction strategy via its form building capabilities, Jadu Central is transformative in signposting your customers to online services.
Jadu Central creates and manages digital customer journeys, fully functional whether your customers choose to interact via a browser, touch screen or smartphone interface. The platform is also highly accessible, leading the industry in the incorporation and promotion of web accessibility content guidelines.
Ready for adoption at all levels of your organisation, Jadu Central prioritises simple-to-use, low-code administration tools that make sense without a specialised IT background. Twinned with a robust approach to extensibility and a focus on integration, Jadu Central is deployed extensively across UK Local Authorities and Higher Education.
Jadu Connect
Jadu CXM is now Jadu Connect: a web-based customer experience management service for customer case resolution.
Let your customers interact with you in a way that is focused on them and both easy and convenient for them - so you can work collaboratively to solve their issues and share updates about their case.
Jadu Connect is suitable for handling a wide range of customer interactions, including complaints, applications, subscriptions and more. The simple, intuitive user interface makes it easy for your staff to serve customers through online and offline channels. Customers, staff members and third parties - everyone is updated on what they need to know about a case, can collaborate at any point and staff can see a full audit history of events.
Jadu Connect is a ‘no code’ service, designed to enable business users to own and manage service design without the need for any programming. It seamlessly integrates with Jadu Central meaning that a customer can go to your website, complete a web form which is received as a case by a staff member, and receive updates - through to resolution, as one smooth experience.
Interested in learning more? Get in touch with us.